Delivery Explanation & Policy

Appliancestop is not a moving company. Our policy is ,when we deliver an appliance, we will remove one (1) appliance free of charge. We do not move your appliance from one location to another(ex. from kitchen to basement).

Delivery charge covers delivery only, not the connection of appliance! If supplied with used connectors such as waterlines, drain hoses, or electrical connectors you as the customer cannot hold Better Appliances liable for any damage done to your home or appliance!

We are not responsible for any damage caused by delivery personnel, such as scratched walls ,torn floors and water leaks

There is a charge for each additional floor.(ex 2nd floor, 3rd floor) or stairs/steps other than standard entrance steps/stairs. (Up to 4 steps for entrance.

We do not move furniture or clear off snow, ice, etc. All passageways need to be free of clutter and needs to be open for the delivery personnel. You, as the customer, are responsible for all measurements of openings (ex. doorways, refrigerator openings, and hallways). If we need to bring back appliance to the store to replace with another, you will be charged another delivery fee!!!

STANDARD CONNECTIONS OF APPLIANCES ONLY!

For Gas Appliances: The gas line must be behind the appliance within 3ft. with shut off valve. Electrical outlets within 4ft. also. Must have a new gas line connector in order for us to hook up.
Washers: All connections within 4ft. drain and water lines.

Dryers: Exhaust has to be metal or flexible metal pipe. 7ft. is max length to be considered normal. Electrical connection within 4ft. is normal.

Refrigerators: You as the customer a responsible for measuring depth, width, & height. Make sure to measure all doorways. Electrical outlets within 4ft. waterlines must have at least 5ft. of play for access behind the appliance.

We are not liable for damages if waterline connection leaks! The homeowner will be informed of any visible leaks.